Contact Us

Contact Us

We would love to hear from you.

Whether you have a question about your order, need help with shipping, or simply want to learn more about ALOEMUSE, our Customer Care team is here to assist.

Order Support

For questions regarding an existing order, please include your order number in your message so we can assist you as quickly as possible.

Shipping & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow several days after shipment for tracking information to begin updating.

You may also use a third-party tracking service such as 17TRACK to follow your shipment.

Customer Care

Email: support@vixaroa.com

We aim to respond to most customer inquiries within 1 business day.

During weekends, holidays, product launches, or periods of unusually high order volume, responses may take slightly longer.

To help us respond efficiently, please avoid sending multiple messages regarding the same request.

Order Changes

If you need to make a change to your order, please contact us within 24 hours of placing your order.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

ALOEMUSE Customer Care
support@vixaroa.com